Cannabis clinic in Adelaide

Terms and Conditions

RETURNS 

We do not offer change of mind returns on any of the products offered for sale on our website over $100. Please review diligently all the information tabled in the product advertisement to ensure that the product is suitable your for your needs prior to committing to purchase the product.

To be eligible for a return please contact us within 7 days of receiving your order. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note for change of mind or wrong product purchased returns, a 20% restocking fee will apply.

You must contact Simply Wholesale first prior to returning any products for refunds or warranty.

For change of mind returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Simply Wholesale DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, please select your goods carefully before placing your order or ask for our advice in writing before purchasing.

Shipping cost or any financial charges is non refundable.

If goods received are not as ordered, please inform Simply Wholesale within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for returns.

Cancellation must be informed as soon as possible. Any cancellation after an order has been processed by our warehouse will not be accepted. Thus, resulting in the customer paying for total invoice.

Simply Wholesale reserve the title of ownership to any extra or incorrect goods shipped as result of our error.

Non-returnable items excluded from all change of mind returns include: 

  • Products described as “made to order”
  • Mattresses, bedding and pillows
  • All forms of clearance stock (e.g. warehouse, showroom, floor stock etc.)
  • Personalised items
  • Gift Cards
  • Orders for commercial or non-domestic use
  • Intimate Apparel
  • Swimwear
  • Earrings
  • Cosmetic and Health Products
  • Sanitisers
  • Face Masks
  • Baby related products
  • Oversized or Heavy Items
  • Household Essentials and General Cleaning Products ( Including Toilet Paper, Paper Towel, Wipes, Sprays, Sanitisers, Laundry Items, Dishwashing and Chemicals


Store credit voucher codes will be valid for one (1) year from the date of issue. 

If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted. 

We will not accept returns delivered in person to our showrooms, depots, offices or warehouse facilities. 

Damaged in transit 
Unfortunately items are occasionally damaged in transit. 

Cuts and scratches to the product caused by opening cartons with blades etc are not covered under this warranty.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved. 

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery. 

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example we may arrange to: 

  • Suggest a self repair (with an offer of compensation to you)
  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
  • Offer a partial or full store credit voucher or refund
  • Replace the product (subject to availability)
  • Arrange for the product to be returned to us or our supplier

If we require you to return the product to us, we will pay the cost of the return. 

Wrong item delivered 
Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you. 

Faults and Warranty Claims 
Simply Wholesale warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law. 

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery. 

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example we may arrange one or a combination of the following: 

  • Send you any missing parts or components
  • Suggest a method self repair (with an offer of compensation to you)
  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
  • Replace the product (subject to availability)
  • Offer you an alternative product
  • Offer a partial or full store credit voucher or refund

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. 

This Faults and Warranties policy does not cover: 

  • Normal wear and tear
  • Damage arising from improper assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
  • Damage to external or product packaging only
  • Damage occurring during your own handling and transportation of goods from a pick up location
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes


Cancellations 
You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case you will receive a store credit voucher or refund in the amount you paid for the product, including shipping. After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to send your order to you as soon as possible, requests for cancellations need to be lodged as soon as practicable after ordering. and can only be cancelled if our warehouse teams confirms. Once items have shipped, you cannot cancel them. Products described as ‘made to order’ cannot be cancelled. Please be advised, for Click & Collect, Next day and Fast Track dispatch items, no cancellations or changes may be possible. 

Exchange 
Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order. 

Your consumer rights 
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you. 

Our rights 
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. 

Manufacturer warranties 

In some cases products offered for sale on our website may be subject to a separate manufacturer’s warranty. This will be communicated on the relevant product page. In this case we request that you contact the manufacturer directly. If the manufacturer is unable to assist you or you are not happy with the resolution of your issue, please contact us for help. We will be happy to liaise with the manufacturer for you but our liability will be limited to the refund of your purchase price. 

Terms and Condition for Vapes and Grinders

Terms & Conditions

By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without notice.

Age Restriction

By making a purchase on this site, you are agreeing that you are over 18 years of age. We cannot be held responsible for the actions of anyone using this website who is under 18 years of age.

Our products

Some products on this website may contravene local laws in some parts of the world. Dry Herb Vaporizers will not be held responsible in the event of ‘you’ our client contravening such laws. All smoking products purchased from us are for use with tobacco or legal herbal alternatives which comply with the law. It is your responsibility to comply with local laws.

  1. When purchasing products from our website you expressly agree and acknowledge that you will use the products for legal purposes.
  2. You acknowledge and agree that:
    1. Our products, whether offered on this website or otherwise, are sold in and from Victoria (VIC) and are subject to the laws of VIC.
    2. When you place an order to purchase our products, you are making an offer to us.
    3. We have the right to refuse service and orders placed for any of our products.
    4. If your offer is accepted, we will communicate that to you. The offer is accepted in VIC, the place for sale, and our terms of business are governed by VIC laws regardless of the location orders are received.
    5. it is your responsibility to ensure that the product you are purchasing is legal in the state or territory that you reside in.

Your information

When you place an order on this website, you agree to provide us with accurate personal and delivery information. If you have provided incorrect information, we cannot be held responsible for issues arising from the use of incorrect information.

Stock and Availability

We cannot guarantee availability on all items and reserve the right to cancel any order at any time. If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.

Shipping

Shipping may take up to 48hrs after your order is confirmed. It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

Please allow up to 7 working days for delivery and additional time for remote areas or during peak periods. Shipping times quoted are estimates only and not a guarantee of delivery. Once an order leaves our warehouse the responsibility for delivery is handed to Australia Post and your will need to contact them directly for enquiries.

When you make a purchase on the Top Canna Clinic website, you are agreeing that you are an authorised user of the account, credit card or debit card used to place your order.

Payment will be processed at the time you place an order.

Returns

All purchases are final, and returns are not accepted except for warranty purposes.

Faulty Items

We will replace any items that are confirmed to be faulty. If you feel your item is faulty, please contact us and we will advise you on how to return your item to us.

Pricing & Payments

All prices shown on our website are in Australian Dollars and include GST.

You will be billed in Australian Dollars (we are an Aussie company!).

What are my payment options?

We currently accept Direct Bank Transfer, Credit and Debit Car (VISA, Mastercard & AMEX). More payment options coming soon.

Is my card secure to use on your site?

Top Canna Clinic values the security of your personal information. All details entered in our site go through an encrypted secure socket layer technology (SSL). Your details are then securely transmitted in order to be processed; however we never see or store your credit card details.

Delivery

1. When will my Order be shipped?

Your order will be shipped once payment has been received. You will receive an email confirmation of the order received and this is when order processing will commence. Processing time can take up to 3 business days The delivery time period is provided in the produce details page under ‘Warranty and Delivery’ tab.

2. What if I am not available when my goods are delivered?

Due to varying delivery driver schedules, we are unable to arrange preferred times for you, so it’s important to be at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery or collect from a local post office. If you think you are not going to be home during the day, you can have the product delivered to your workplace.

3. What will delivery cost me?

The delivery cost will depend on the product that you purchase and the quantity you buy. The delivery cost will also depend on the type of delivery that you choose ie. Standard or Express.  You will be able to select the delivery option at checkout, where you will also be advised of the costs.

Shipping Bulky Items – If the post code is out of Metro Zone or the courier cannot deliver to your area, we will get in touch if there are any extra shipping costs to pay after you place your order, even if it mentions Free Shipping please note.

4. Which courier companies do you use?

We mainly use Australia Post, Toll, Fastway. For certain products, we may use companies like DHL, FEDEX, EMS, TNT and other couriers.

5. Where do you deliver?

We deliver all over Australia excluding some bulky items which we cannot deliver to some country areas.

Shipping Bulky Items – If the post code is out of Metro Zone or the courier cannot deliver to your area, we will get in touch if there are any extra shipping costs to pay after you place your order, even if it mentions Free Shipping please note.

6. Why am I unable to change my delivery method when placing an order?

Some products can only be shipped via one delivery method. For example, many technological items can only be safely shipped via Courier. Other products can only be shipped using Standard Delivery. Where more than one delivery method is available you will be able to choose which one to use in the checkout. If you have other preferences, you can use the ‘Contact Us’ section to provide your details and we will get in touch to discuss with you.

7. How will I know that my order has been shipped?

When you place an order, you will be supplied with an order confirmation number instantly via email, which you can use to track the order if you have any problems.

Once an order has been processed and payment has authorised, you will receive an order confirmation including shipment details via email. Order processing may take 2-3 days depending on the method of payment. If we cannot process or accept your order after payment, we will contact you by email or telephone.

8. How long will it take to receive my order, once I have paid?

Delivery times will depend on the location of delivery. All orders will be processed once the payment has been received. Order processing times will depend on the day the order was placed.

The estimated delivery times in Australia are in 5-8 business days (Monday through Friday) excluding public holidays for normal shipping and 3 to 5 business days for express shipping.

The estimated delivery times to other countries are in 8-15 business days (Monday through Friday) excluding public holidays for normal shipping and 3 to 5 business days for express shipping.

We encourage you to visit the “Your Account” section on our website to view the delivery (Change delivery to Order status since we don’t have delivery status in my account section) status of your Products.

9. Can I track my order?

Yes, you can track your order. You can use the “My Account” section on Top Canna Clinic with your order number to track where your order is. Depending on the courier service used for your product, you will be advised of a tracking number, which you can use to track the product.

10. Can I pick up an order from a specified location?

If you wish to pick up your order, email Customer Services at Top Canna Clinic. You will then be advised if your request has been accepted or not. This option will depend on the product and is at the discretion of Top Canna Clinic.

11. Can I combine my Orders for Shipping?

You have the option to combine orders for a reduced shipping rate depending on the weight and dimensions of the products.

12. Do you offer express post?

Yes, we offer Express Post for certain products. You will be advised at checkout whether this option is available for your Product.

13. What if I need an item urgently?

If you require an item urgently, email the Customer Services department or use the ‘Contact Us’ form to find out the quickest way to get your product to you.

Refunds & Returns

RETURNS 

Top Canna Clinic do not offer change of mind returns on any of the products offered for sale on our website over $100. Please review all the information in the product description to ensure that the product is suitable your for your needs prior to committing to purchase the product.

To be eligible for a return you must contact us within 7 days of receiving your order. Your item must be unused and in the exact same condition that you received it. It must also be in the original packaging.

Please note-for change of mind or wrong product purchased returns, a 20% restocking fee will apply.

You must contact Top Canna Clininc first prior to returning any products for refunds or warranty.

For change of mind returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Top Canna Clinic DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, as stated above please select your goods carefully before placing your order or ask for our advice in writing before purchasing.

Shipping cost or any financial charges are non-refundable.

If goods received are not as ordered, please inform Top Canna Clinic within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed be acceptance of goods and will not be accepted for returns.

Cancellation must be informed as soon as possible. Any cancellation after an order has been processed by our warehouse will not be accepted. Thus, resulting in the customer paying for total invoice.

Top Canna Clinic reserve the title of ownership to any extra or incorrect goods shipped as result of our error.

Non-returnable items excluded from all change of mind returns include: 

  • Products described as “made to order”
  • All forms of clearance stock (e.g. warehouse, showroom, floor stock etc.)
  • Personalised items
  • Gift Cards
  • Cosmetic and Health Products
  • Sanitisers
  • Oversized or Heavy Items


Store credit voucher codes will be valid for one (1) year from the date of issue. 

If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted. 

We will not accept returns delivered in person to our showrooms, depots, offices or warehouse facilities. 

Damaged in transit 
Unfortunately items are occasionally damaged in transit. 

Cuts and scratches to the product caused by opening cartons with blades etc are not covered under this warranty.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved. 

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 2 business days of receiving your delivery. 

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example, we may arrange to: 

  • Suggest a self-repair (with an offer of compensation to you)
  • Offer a partial or full store credit voucher or refund
  • Replace the product (subject to availability)
  • Arrange for the product to be returned to us or our supplier

If we require you to return the product to us, we will pay the cost of the return. 

Wrong item delivered 
Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 2 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pickup and return of the incorrectly shipped item at no cost to you. 

Faults and Warranty Claims 
Top Canna Clinic warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law. 

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 2 business days of receiving your delivery. 

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example, we may arrange one or a combination of the following: 

  • Send you any missing parts or components
  • Suggest a method self repair (with an offer of compensation to you)
  • Replace the product (subject to availability)
  • Offer you an alternative product
  • Offer a partial or full store credit voucher or refund

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. 

This Faults and Warranties policy does not cover: 

  • Normal wear and tear
  • Damage arising from improper assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
  • Damage to external or product packaging only
  • Damage occurring during your own handling and transportation of goods from a pick up location
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes


Cancellations 
You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case you will receive a store credit voucher or refund in the amount you paid for the product, including shipping. After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to send your order to you as soon as possible, requests for cancellations need to be lodged as soon as practicable after ordering. and can only be cancelled if our warehouse teams confirms it hasn’t been processed. Once items have shipped, you cannot cancel them. Products described as ‘made to order’ cannot be cancelled. Please be advised, for Click & Collect, Next day and Fast Track dispatch items, no cancellations or changes may be possible. 

Exchange 
Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order. 

Your consumer rights 
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you. 

Our rights 
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. 

Manufacturer warranties 

In some cases products offered for sale on our website may be subject to a separate manufacturer’s warranty. This will be communicated on the relevant product page. In this case we request that you contact the manufacturer directly. If the manufacturer is unable to assist you or you are not happy with the resolution of your issue, please contact us for help. We will be happy to liaise with the manufacturer for you, but our liability will be limited to the refund of your purchase price. 

Refunds & Returns

RETURNS 

Top Canna Clinic do not offer change of mind returns on any of the products offered for sale on our website over $100. Please review all the information in the product description to ensure that the product is suitable your for your needs prior to committing to purchase the product.

To be eligible for a return you must contact us within 7 days of receiving your order. Your item must be unused and in the exact same condition that you received it. It must also be in the original packaging.

Please note-for change of mind or wrong product purchased returns, a 20% restocking fee will apply.

You must contact Top Canna Clininc first prior to returning any products for refunds or warranty.

For change of mind returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Top Canna Clinic DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, as stated above please select your goods carefully before placing your order or ask for our advice in writing before purchasing.

Shipping cost or any financial charges are non-refundable.

If goods received are not as ordered, please inform Top Canna Clinic within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed be acceptance of goods and will not be accepted for returns.

Cancellation must be informed as soon as possible. Any cancellation after an order has been processed by our warehouse will not be accepted. Thus, resulting in the customer paying for total invoice.

Top Canna Clinic reserve the title of ownership to any extra or incorrect goods shipped as result of our error.

Non-returnable items excluded from all change of mind returns include: 

  • Products described as “made to order”
  • All forms of clearance stock (e.g. warehouse, showroom, floor stock etc.)
  • Personalised items
  • Gift Cards
  • Cosmetic and Health Products
  • Sanitisers
  • Oversized or Heavy Items


Store credit voucher codes will be valid for one (1) year from the date of issue. 

If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted. 

We will not accept returns delivered in person to our showrooms, depots, offices or warehouse facilities. 

Damaged in transit 
Unfortunately items are occasionally damaged in transit. 

Cuts and scratches to the product caused by opening cartons with blades etc are not covered under this warranty.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved. 

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 2 business days of receiving your delivery. 

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example, we may arrange to: 

  • Suggest a self-repair (with an offer of compensation to you)
  • Offer a partial or full store credit voucher or refund
  • Replace the product (subject to availability)
  • Arrange for the product to be returned to us or our supplier

If we require you to return the product to us, we will pay the cost of the return. 

Wrong item delivered 
Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 2 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pickup and return of the incorrectly shipped item at no cost to you. 

Faults and Warranty Claims 
Top Canna Clinic warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law. 

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 2 business days of receiving your delivery. 

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example, we may arrange one or a combination of the following: 

  • Send you any missing parts or components
  • Suggest a method self repair (with an offer of compensation to you)
  • Replace the product (subject to availability)
  • Offer you an alternative product
  • Offer a partial or full store credit voucher or refund

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. 

This Faults and Warranties policy does not cover: 

  • Normal wear and tear
  • Damage arising from improper assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
  • Damage to external or product packaging only
  • Damage occurring during your own handling and transportation of goods from a pick up location
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes


Cancellations 
You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case you will receive a store credit voucher or refund in the amount you paid for the product, including shipping. After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to send your order to you as soon as possible, requests for cancellations need to be lodged as soon as practicable after ordering. and can only be cancelled if our warehouse teams confirms it hasn’t been processed. Once items have shipped, you cannot cancel them. Products described as ‘made to order’ cannot be cancelled. Please be advised, for Click & Collect, Next day and Fast Track dispatch items, no cancellations or changes may be possible. 

Exchange 
Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order. 

Your consumer rights 
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you. 

Our rights 
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. 

Manufacturer warranties 

In some cases products offered for sale on our website may be subject to a separate manufacturer’s warranty. This will be communicated on the relevant product page. In this case we request that you contact the manufacturer directly. If the manufacturer is unable to assist you or you are not happy with the resolution of your issue, please contact us for help. We will be happy to liaise with the manufacturer for you, but our liability will be limited to the refund of your purchase price. 

Shipping & Returns

Will my order ship discreetly?

Of course! Each order is packed in plain white box with an Australia Post shipping label . The label includes our return PO box address, and in this way we ensure your order is 100% discreetly delivered (there won’t be any branding that says Dry herb vaporiser!)

If you want an even more discreet option you may consider and Aust Post 24/7 Parcel Locker for the delivery. We also ship to PO Boxes, Locked Bags etc.

How much will it cost for my order to be shipped?

We have the following shipping rates for all our vaporizers and products Australia wide:

– $12 Standard shipping for orders under $100

– $25 Express Postage + Signature on Delivery + Postal Insurance (up to $500) – optional at checkout.

All orders are delivered via Australia Post. Shipping may take up to 48hrs after your order is confirmed.

Delivery estimates for STANDARD and FREE shipping are 3-7 business days and for EXPRESS shipping 1-3 business days once shipped. Shipping times quoted are estimates only and not a guarantee of delivery.

Order note / Special Instructions?

Leave on Doorstep

Unfortunately, all orders require a Signature-on-Delivery. We do not accept requests to ‘leave on doorstep’ or similar since this prevents confirmation of the delivery.

Undelivered orders are forwarded to a local LPO for collection. Alternatively, Australia Post also have convenient collection points available Australia wide.

This order is a Present

We will try to ensure the order receipt is not included in the order

Discreet Packaging please 

We ensure ALL orders ship discreetly!  No need to ask (+ order notes can end up on your shipping label!)

Can I Track my order?

A Tracking Number will be emailed to you once your order is shipped. You can check the status on the Australia Post Tracking website.

If the Tracking Number does not arrive please check your Junk Folder and also that you supplied the correct Email Address with your order.

Please check that your address details are correct when placing your order. It’s also important that you use your real name on your order, as if the parcel is for any reason undeliverable and goes to a post office, you will need ID in that name to collect your parcel.

Return to Sender: If a parcel is un-deliverable or not collected from a post office, it will be returned to sender. If you would like your order re-shipped a re-delivery fee may be required.

Can I Change My Address or Cancel My Order?

Due to our automated system, there is no guarantee we can change or cancel an order before it ships. We recommend sending us an email as soon as possible to request changes but please be aware we often prioritise shipping orders and cannot always react to email request in time.

Be aware all orders ship with Australia post and customers can redirect deliveries through a free MyPost account on the Australia Post website.

If you need to make more urgent changes you can contact us directly as soon as possible.

I haven’t received my order yet, where is it!?

Please keep in mind that deliveries can be delayed in the post during holiday periods. Please check the status of your order on the Australia Post website using your tracking details provided. If you have any questions about your order, please contact us.

Can I return my order?

Due to the nature of the items we sell, unfortunately we’re unable to accept returns. Please ensure you select the correct items before placing your order. If you have any questions about an item, please contact us before placing your order

If you receive an incorrect product and do not warn us within fourteen (14) days of receipt thereof, then we will consider this an act of acceptance of the received product in lieu of the ordered article.

My item is faulty or damaged, can I get a replacement or refund?

We will need you to email Top Canna Clinic and include your order details, photo (if applicable) and a description of your item. We’ll assess your query and if it’s found to be faulty, damaged or we need to physically assess it, we’ll be in touch with you to let you know what the next step is.

In most situations a replacement is offered for confirmed warranty items. If a refund is required it will be issued to the amount of the original purchase price minus a 10% restocking fee. Shipping fees will not be refunded.

Delivery

1. When will my Order be shipped?

Your order will be shipped once payment has been received. You will receive an email confirmation of the order received and this is when order processing will commence. Processing time can take up to 3 business days The delivery time period is provided in the produce details page under ‘Warranty and Delivery’ tab.

  1. 2. What if I am not available when my goods are delivered?

Due to varying delivery driver schedules, we are unable to arrange preferred times for you, so it’s important to be at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery or collect from a local post office. If you think you are not going to be home during the day, you can have the product delivered to your workplace.

  1. 3. What will delivery cost me?

The delivery cost will depend on the product that you purchase and the quantity you buy. The delivery cost will also depend on the type of delivery that you choose ie. Standard or Express.  You will be able to select the delivery option at checkout, where you will also be advised of the costs.

Shipping Bulky Items – If the post code is out of Metro Zone or the courier cannot deliver to your area, we will get in touch if there are any extra shipping costs to pay after you place your order, even if it mentions Free Shipping please note.

  1. 4. Which courier companies do you use?

We mainly use Australia Post, Toll, Fastway. For certain products, we may use companies like DHL, FEDEX, EMS, TNT and other couriers.

  1. 5. Where do you deliver?

We deliver all over Australia excluding some bulky items which we cannot deliver to some country areas.

Shipping Bulky Items – If the post code is out of Metro Zone or the courier cannot deliver to your area, we will get in touch if there are any extra shipping costs to pay after you place your order, even if it mentions Free Shipping please note.

  1. 6. Why am I unable to change my delivery method when placing an order?

Some products can only be shipped via one delivery method. For example, many technological items can only be safely shipped via Courier. Other products can only be shipped using Standard Delivery. Where more than one delivery method is available you will be able to choose which one to use in the checkout. If you have other preferences, you can use the ‘Contact Us’ section to provide your details and we will get in touch to discuss with you.

  1. 7. How will I know that my order has been shipped?

When you place an order, you will be supplied with an order confirmation number instantly via email, which you can use to track the order if you have any problems.

Once an order has been processed and payment has authorised, you will receive an order confirmation including shipment details via email. Order processing may take 2-3 days depending on the method of payment. If we cannot process or accept your order after payment, we will contact you by email or telephone.

  1. 8. How long will it take to receive my order, once I have paid?

Delivery times will depend on the location of delivery. All orders will be processed once the payment has been received. Order processing times will depend on the day the order was placed.

The estimated delivery times in Australia are in 5-8 business days (Monday through Friday) excluding public holidays for normal shipping and 3 to 5 business days for express shipping.

The estimated delivery times to other countries are in 8-15 business days (Monday through Friday) excluding public holidays for normal shipping and 3 to 5 business days for express shipping.

We encourage you to visit the “Your Account” section on our website to view the delivery (Change delivery to Order status since we don’t have delivery status in my account section) status of your Products.

  1. 9. Can I track my order?

Yes, you can track your order. You can use the “My Account” section on Top Canna Clinic with your order number to track where your order is. Depending on the courier service used for your product, you will be advised of a tracking number, which you can use to track the product.

  1. 10. Can I pick up an order from a specified location?

If you wish to pick up your order, email Customer Services at Top Canna Clinic. You will then be advised if your request has been accepted or not. This option will depend on the product and is at the discretion of Top Canna Clinic.

  1. 11. Can I combine my Orders for Shipping?

You have the option to combine orders for a reduced shipping rate depending on the weight and dimensions of the products.

  1. 12. Do you offer express post?

Yes, we offer Express Post for certain products. You will be advised at checkout whether this option is available for your Product.

  1. 13. What if I need an item urgently?

If you require an item urgently, email the Customer Services department or use the ‘Contact Us’ form to find out the quickest way to get your product to you.